If applications cannot access the internet when authorized
If you are sure an application should be able to receive or send data to the network but reports that it cannot, try these steps.
-
If your application is a graphical user interface to a command line tool, you may need to authorize the command line tool depending on how this tool is launched. This is especially true of development tools that may run several other apps in the background that need network access, See If developer tools like git or mercurial do not appear in the list for more details.
-
Check if you are using a web filter, proxy or antivirus software. Many of these products filter network data and have to be authorized in TripMode for data to reach the internet because they request data in your applications stead.
-
If you are connecting to the internet through a proxy server in a corporate or controller environment, check that is is reachable and accepts connections. You may need to connect to you company’s Virtual Private Network first.
-
If using tethering, check that your data connection was not dropped while moving and that your provider did not limit your traffic based on protocol. For example newsgroups readers may not be authorized by your cellular data provider.
If you none of those steps can help you solve your connection issue, use our support page to contact us.